What Sales Won’t Tell Legal: The Shortcuts, Side Deals, and Promises You Find Out About Too Late
Thursday, November 19, 2026 at 2:00 PM ET
“We already told the customer we could do that.” It’s the sentence no in-house lawyer wants to hear. By then, a rep has promised a concession, agreed to a redline, or gone straight to the attorney most likely to say yes. Now Legal has to untangle it, without being blamed for holding up the deal.
What happens when Legal isn’t in the room? And what would it take for Sales to bring you in sooner?
Join LinkSquares' Jonathan Greenblatt, VP of Legal and Lyle McCutcheon-Schour, SVP of Revenue, and Ashlyn Donohue, Director of Legal at Thalamus for a candid look at the shortcuts reps take to get contracts signed. We’ll unpack the rules they dodge, the delays they won’t tolerate, and the pressure behind “just this once.” Hear directly from sales leadership about where your process loses reps—and how to keep deals moving without letting unauthorized commitments slip through.
What You’ll Learn:
- What happens behind Legal’s back: From shopping for a more agreeable reviewer to accepting terms on a buyer call, hear how reps work around the approval process.
- What “Legal is holding up my deal” really means: Understand the frustrations, incentives, and quarter-end pressure behind the complaint.
- Which fixes will actually change behavior: Make intake easier, set clear response times, and give reps approved fallback terms they can use.
- How to stop “just this once” from becoming standard practice: Set firm negotiation limits and a clear path for urgent approvals.
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