You’re in good hands
These are (some of) the friendly faces of your onboarding journey.
Jess Bicknell
VP, Customer Success
Nick Mandonas
Senior Director, Customer Success
Tim Bryan
Manager, Voice of Customer
Jenn Post
Director, Implementation & Support
Meet Your Team
From your first call to your first executed contract, our customer success team is here to listen and help from onboarding and beyond.
4 Phases of Onboarding
Our 4-part onboarding experience will enable your business to operate more efficiently, reduce time spent on administrative tasks, and gain visibility into your legal obligations
Discovery
- Kick-off call
- Project alignment
- Workflow assessment/file sharing
Configuration
- Admin training
- Templates & agreement creation*
- File analysis & upload**
Review
- Any additional feedback & training
- Workflow sign-off*
- Confirm all customizations**
Go-Live
- Go-live call
- Customer sign off
Product training and resources
As part of your onboarding, your dedicated customer success manager (CSM) will walk you through our system and the administrative settings. They will also provide product training and offer best practices throughout the onboarding.
Customer-driven at our core
Our product is built with customers in mind, incorporating their needs and wants into features and our roadmap vision.
But don’t take our word for it. Here’s what our customers are saying.
“I am fully committed to bringing value to our customers every step of the way. I loved the product as a customer and recognized the benefits it brings to legal teams and drives companies forward. Since joining LinkSquares, I’ve brought my philosophy of customer-driven product growth to the forefront of everything we do.”
Jess Bicknell
VP, Customer Success
“We enable our customers to be in a position to influence and drive our roadmap."
Tim Bryan
Manager, Voice of Customer
“Identifying customer pain points and empowering workflow-driven solutions is what you can expect through your LinkSquares Implementation process. Our job is to dig deep to find what ‘value’ means to you and deliver on that expectation.”
Jenn Post
Director, Implementation & Support
"I am privileged to work every day with professionals who are committed to servicing their customers to the highest possible levels of satisfaction. Nothing gives me more joy than that."
Nick Mandonas
Senior Director, Customer Success
FAQs
