Raising the Bar for Your Legal Operations Team with Hayley McNeill 

The work of legal operations teams is crucial for the company's success, and their internal reputation is equally important. This episode of Cockpit Counsel features Hayley McNeill, Manager of Legal Operations at Zywave. Hayley shares her perspective on building and leading a top-notch legal operations team, strategic problem-solving, and fostering connections across the organization as a trusted expert. 

Key takeaways

• Building processes and documentation in legal ops 
• Tips for working together across different teams 
• The importance of asking “why?”
• And more!

Tune in and learn how to take your legal ops team to the next level. Watch today!

Timestamps

• 00:53: Hayley's Journey into Legal Operations
• 02:11: Structure of the Legal Team
• 05:14: Transitioning Roles: Paralegal to Legal Operations Manager
• 10:19: Building Cross-Functional Relationships
• 13:09: Advice for New Legal Professionals
• 15:48: Understanding Legal Issues in Context
• 18:09: Establishing Efficiency in Legal Operations
• 21:19: Empowering Team Ownership and Adaptability
• 23:00: Leveraging Data for Strategic Decisions
• 24:31: Connecting Legal Operations to Business Goals
• 28:04: Balancing Work and Personal Life
• 29:43: Creating a Supportive Team Environment
• 30:44: The Importance of Documentation and Communication